Delete your messaging data

Request deletion of your 19Saigon messaging data

You can ask our support team to delete personal information held by 19Saigon Chatwoot from your Messenger or Instagram enquiry, including the associated contact record, conversation and message attachments.

1. Email chunghee.hwang@noblesseasia.com with the subject 19Saigon data deletion request. You can also send the request from the same Messenger or Instagram account used to contact 19Saigon, or call +84 968 976 738.
2. Tell us which channel you used, your Facebook or Instagram display name or username, and the approximate date of the conversation. If you supplied a booking reference or contact address in that conversation, include it to help us locate your records.
3. Our team will confirm the relevant record and handle your deletion request. We may ask you to confirm the request through the same account or contact channel used for the enquiry.

After confirming the request, we delete the relevant data without undue delay, except for records we must retain to meet a legal obligation. Where a record must be kept, we will explain the applicable limitation in our reply. You can follow up using the same contact details.

Data held by the messaging platform

These instructions concern records held by 19Saigon. Facebook, Messenger and Instagram provide their own settings and support for managing information retained by Meta. If you are a Page administrator, removing the 19Saigon Chatwoot integration stops its future authorised access. Please also contact us to request deletion of information already held by 19Saigon.

Read the 19Saigon messaging privacy notice.