Messaging privacy notice

Who operates this service

19Saigon Chatwoot is the customer support application for 19Saigon, operated by NOBLESSE ASIA COMPANY LIMITED. This notice covers enquiries sent to our Facebook Page through Messenger, our Instagram professional account, and the handling of those enquiries in our self-hosted Chatwoot support system at chat.19th-saigon.com.

Information we process

When you contact us, we process the message text and attachments you send, the sender and conversation identifiers supplied by Meta, available profile information such as your display name, username and profile image, and message timestamps, delivery/read status and reactions. We also process contact details, preferred dates, party size, language choices and booking requests that you choose to provide. Availability depends on the channel and permissions granted to the application.

How we use the information

Our authorised support staff use this information to identify your conversation, answer questions, prepare quotations, arrange bookings, follow up on your request and maintain the conversation history. Staff can share responsibility for the same support inbox. Your language choice helps us offer relevant contact options, including Zalo, KakaoTalk, LINE and WeChat. Opening one of these services is your choice, and that service's privacy policy applies to your use of it.

Services involved

Meta operates Facebook, Messenger and Instagram. We use Chatwoot software on our own server to organise customer support, Vultr for server hosting and Cloudflare for website hosting and delivery. If you continue the conversation in our website chat, its enabled text-translation feature uses the Anthropic Claude API. It sends the text being translated and up to three recent customer messages as context. The current translation feature covers website chat text. Images and attachment contents are outside that feature.

Where you request a booking, the relevant venue receives the minimum details needed to arrange it, such as your name, party size and time. We do not sell your personal information.

Retention and protection

Our existing enquiry retention period is two years from your last use. We delete data on request without undue delay, except for records that must be retained to meet a legal obligation. Access to the support system is restricted to authorised staff, and connections use HTTPS.

Your choices and deletion requests

You may request access to, correction of, deletion of, or a restriction on processing your personal information. Email chunghee.hwang@noblesseasia.com, contact us using the same Messenger or Instagram account used for the conversation, or call +84 968 976 738. Our data deletion instructions explain what to include so that we can locate the correct records. Requests are handled by our support team.

Contact and related policy

Data protection contact for 19Saigon / NOBLESSE ASIA COMPANY LIMITED
chunghee.hwang@noblesseasia.com
+84 968 976 738

This notice supplements our general privacy policy for the messaging service described above. Updates will be posted on this page.